Gotowebinarcom Never Lose a Customer Again

Congratulations! You've won a trip to Paris!

Okay, so not really (sorry), but let's pretend that you accept! (Cue the fantasize…)

Just the thought of cobblestone streets and the glimmering Eiffel Tower puts a grinning on your confront. You become to the airdrome and – surprise! Y'all get TSA pre-cheque. In the gate, an amanuensis pages you and – surprise! A free upgrade. Upon boarding, you discover your seat extends into a cozy, comfortable bed – and your ain personal Television receiver is loaded with in-flight movies. The flight attendant greets y'all with champagne before the plane fifty-fifty begins taxiing to the runway. When the plane is gliding above the clouds, you're served a v-course repast, catastrophe in an water ice cream sundae buffet.

Upon landing at your final destination (earlier than expected), you already feel pampered. You're definitely going to brag about this airline to all of your friends.

We know what y'all're thinking – how on earth does all of this talk of traveling to Paris have anything to do with designing websites?

Just like customers accept a choice in the airline they wing with, they also have a choice in which marketing firm they rent to design their website. At Yoko Co, we human activity a little differently – and we were featured in a book because of them.

The book, Never Lose A Client Over again written by Joey Coleman, non only highlights what we do – merely how we do it.

The In-Flight Experience: Developing Your Website

At Yoko Co, we aim to give you lot a great end production, but nosotros also delight in upgrading your in-flight experience, which in our terms is the procedure of working together in building your dream website.

If every project is a new flight, every website launch is a new destination. Remember Paris? We don't want you lot to simply love the Louvre – we want you to honey and relish every minute in the air that information technology takes to get at that place.

The getting-in that location strategies expect similar this:

• On-boarding survey – Once we officially embark upon this adventure together, we delight in getting to know y'all on a deeper level – after all, we want to know you equally a person and partner.
• Offset meeting – We sit downwardly with you and ascertain goals in your terms. Nosotros larn what success looks similar for you lot. We identify brusque-term and long-term metrics, then we know exactly what to aim for every bit we create your site.
• Consistent and clear communication – We talk through everything with y'all forth the mode, and we stay in budget and on time.
• Surprises (fun ones!) – Because you mean so much to u.s.a., nosotros take great joy in gifting. To preserve the element of surprise, nosotros won't go too far into detail. But let's just say, nosotros aim for that ice-cream-sundae-cafe-on-a-plane type of joy throughout the procedure of working with you.

Similar you lot, we work to brand an impact on the earth. Our team approaches every project as an opportunity to exercise meaningful work. We work hard to earn our client'southward trust, and we want you to consider usa your loyal partner in web evolution throughout the entire project.

It'due south an honorable and heady experience for the Yoko team to be in the clouds with you lot en route to launching your brand new website.

The Landing: Website Completion

You've arrived! Your website is launched and live. This is where nosotros cheers for flying with us – and is as well the voila moment of magical satisfaction in knowing that your digital marketing company hitting the landing perfectly.

One of our clients got so excited about a design presentation, they started dancing in the chair (seriously). Moments like that are why we do what we exercise.

Upon "landing," we conduct ii surveys. (I know what you're thinking, "Surveys? Really?" But again, we're a picayune unlike. Our surveys aren't your average surveys – they're brusque and fun to complete!)

• Internal surveys– These surveys ask all members of our squad to evaluate our own operation, the performance of our peers, and the performance of the customer. This helps the states to become a stronger team then we can continue to do our best work for our clients.
• External surveys– These surveys enquire everyone on your team to provide feedback about your experience working with u.s.. This helps us make sure everything went as smooth equally a TSA pre-cheque, and that you got the remarkable experience we strive for.

Why do we do these surveys?

They help us empathise how our clients feel throughout the process of working with united states of america. We become better at what we do – which results in more quality websites, happy clients, and a greater ability to brand an impact on the world.

Finally, nosotros accept a conclusion meeting, mirroring the commencement meeting. Nosotros come total circumvolve, discussing how the initial goals and success metrics were met during the process of building your website. Nosotros so draw up a plan, outlining the side by side three months of site monitoring. We exercise this to verify that everything is operating efficiently.

Just This Isn't Goodbye: Simply Because You've Landed Doesn't Mean Our Journeying is Over

Not only practice nosotros desire to get yous to where you're going – we want to travel Pariswith you lot! So basically we are your pilot and your destination tour guide. We practise this to brand sure you experience everything there is to offering.

In website terms, nosotros are (and will always exist) the primary resource you can rely on to meet your needs after the launch. This might be via hosting, maintenance, SEO – any avenue yous seek to explore.

We but work with clients whose piece of work we believe in. Nosotros set you up with success to do your neat work. And we make sure that you lot are taken intendance of forth every mile we travel together!

Working with u.s. is like a turbulence-free flight over the Atlantic.

Contact us if you want your website development process to exist starting time class.

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Source: https://www.yokoco.com/never-lose-a-customer-again/

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